Accessibility information


What Traveline Scotland offers

  • We support the Next Generation Text (NGT) Service - formerly known as BT Text Relay and TypeTalk.  Our call centre advisers are trained to use this facility.
  • Our call centre operators are given training on how to give the best and appropriate level of service to disabled customers. We offer Enable Scotland a service whereby enable card holders simply say that they are an Enable Card holder on contact with our operator and the operator will then know, without further explanation to exercise a special standard of care.
  • Our website conforms to “AA” level accessibility as defined by the World Wide Web Consortium (W3C), and will be tested regularly to ensure continued compliance.


Journey planning and facilities

  • For details of rail station accessible facilities, please see the ScotRail website.
  • Contact details of taxi companies serving major stops, stations, airports and ferry terminals are available at this following link to the TrainTaxi service.
  • For more travel advice, the Accessible Travel Hub offers information, articles and guidance on Accessible Travel in Scotland.